Question 1

What is Non-Emergency Medical Transportation (NEMT)?

Accepted Answer

Non-Emergency Medical Transportation (NEMT) refers to transportation services for individuals who need assistance getting to medical appointments, therapy sessions, or other healthcare-related destinations without requiring emergency care.

Question 2

What areas do you serve?

Accepted Answer

Reliance Transport Solutions operates in Central Texas, providing services to surrounding communities. (Fort Hood, Killeen, Harker Heights, Belton, Temple, Copras Cove). Farther trips may be coordinated

Question 3

Do you offer weekend services?

Accepted Answer

Yes, for a fee, extended services are available 24/7 outside of our normal operating hours including on weekends and holidays to accommodate our clients' needs.

Question 4

What types of vehicles do you use?

Accepted Answer

We use a variety of vehicles, including sedans and wheel chair accessible vans, to accommodate different needs and ensure a comfortable ride. If you have specific questions or need details, feel free to ask!

Question 5

Are there any discounts available?

Accepted Answer

In addition to promotional pricing specials, customers can receive a discounted rate for advanced prearranged recurring trips. Discounts are also available for customers with a referral code from a partnered facility. Contact us for more details.

Question 6

What services does Reliance Transport Solutions offer?

Accepted Answer

Reliance Transport Solutions provides ambulatory and wheelchair ground transport services tailored for individuals with mobility challenges.

Question 7

What is your cancellation policy?

Accepted Answer

Cancellations must be made at least 24 hours in advance to avoid any fees. Please contact us directly to cancel or reschedule your appointment.

Question 8

Who can use NEMT services?

Accepted Answer

Our services are available to anyone with a medical appointment or anyone who requires specialized assistance getting to and from their non-medical destinations.

Question 9

How far in advance should I schedule a ride?

Accepted Answer

We recommend booking at least 48–72 hours ahead when possible, but we also accommodate same-day requests such as hospital discharges and pharmacy trips based on availability.

Question 10

Can a caregiver or family member ride along?

Accepted Answer

Yes! We encourage caregivers or loved ones to accompany passengers at no additional charge (when space allows).

Question 11

Why choose professional NEMT services?

Accepted Answer

Unlike ordinary ride share services, NEMT drivers are specially trained in CPR, HIPAA compliance, and safe patient handling. Vehicles are ADA-compliant and equipped for comfort and safety, for those who require mobility assistance devices.

Question 12

Do you provide recurring or standing appointments?

Accepted Answer

Yes! We offer scheduled daily, weekly, or monthly transportation for dialysis, therapy, ongoing medical needs or spiritual services. Contact us to discuss your particular needs.

Question 13

Do you offer long-distance or out-of-town transport?

Accepted Answer

Long-distance and intercity trips may be available upon request — contact us for a quote.

Question 14

What types of payment do you accept?

Accepted Answer

We accept

- Major debit/credit card
- ApplePay/ GooglePay
- Cash (with prior coordination)
- Medicaid (With prior approval)
- Private Insurance (With prior approval)

Question 15

Do you have access on military installations?

Accepted Answer

Our drivers have access to all military installations that are open to the general public.

Contact Us:
(512) 843-1673
reservations@reliancetransportsolutions.com

Reliance
Transport
Solutions

Non-Emergency Medical Transportation

Our transportation services are available for medical appointments, hospital discharges, rehabilitation sessions, and other travel needs. We are committed to ensuring a comfortable and safe journey for all of our passengers. If you have questions feel free to contact us.

Frequently asked questions

What is Non-Emergency Medical Transportation (NEMT)?

What areas do you serve?

Do you offer weekend services?

What types of vehicles do you use?

Are there any discounts available?

What services does Reliance Transport Solutions offer?

What is your cancellation policy?

Who can use NEMT services?

How far in advance should I schedule a ride?

Can a caregiver or family member ride along?

Why choose professional NEMT services?

Do you provide recurring or standing appointments?

Do you offer long-distance or out-of-town transport?

What types of payment do you accept?

Do you have access on military installations?

Reliance
Transport
Solutions

Contact Us:

(512) 843-1673
reservations@reliancetransportsolutions.com

Contact Us: (512) 843-1673 reservations@reliancetransportsolutions.com

Reliance Transport Solutions

Non-Emergency Medical Transportation

Our transportation services are available for medical appointments, hospital discharges, rehabilitation sessions, and other travel needs. We are committed to ensuring a comfortable and safe journey for all of our passengers. If you have questions feel free to contact us.

Frequently asked questions

What is Non-Emergency Medical Transportation (NEMT)?

What areas do you serve?

Do you offer weekend services?

What types of vehicles do you use?

Are there any discounts available?

What services does Reliance Transport Solutions offer?

What is your cancellation policy?

Who can use NEMT services?

How far in advance should I schedule a ride?

Can a caregiver or family member ride along?

Why choose professional NEMT services?

Do you provide recurring or standing appointments?

Do you offer long-distance or out-of-town transport?

What types of payment do you accept?

Do you have access on military installations?

Reliance Transport Solutions

Contact Us:

(512) 843-1673 reservations@reliancetransportsolutions.com

Contact Us:
(512) 843-1673
reservations@reliancetransportsolutions.com

Reliance
Transport
Solutions

Reliance
Transport
Solutions

(512) 843-1673
reservations@reliancetransportsolutions.com